At Pioneer Furniture, we strive to provide our customers with the best possible shipping experience. Below is our Shipping Policy outlining the details of our shipping process.

Order Processing

Orders are typically processed within 1-3 business days. If there are any issues with an order, our customer service team will reach out to the customer as soon as possible.

Shipping Methods

We offer standard ground shipping and expedited shipping options for most orders. The shipping carrier used will depend on the size and weight of the item(s) being shipped, as well as the customer’s location.

Shipping Times

Shipping times vary depending on the shipping method selected and the customer’s location. Standard ground shipping typically takes 3-7 business days, while expedited shipping can take 1-3 business days. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the item(s) being shipped. Shipping costs are displayed during the checkout process.

Delivery

All deliveries require a signature upon receipt to ensure the safe delivery of the item(s). If a customer is not available to sign for the package, the shipping carrier will typically make additional delivery attempts or hold the package for pickup at a local facility.

International Shipping

At this time, we do not offer international shipping.

Damaged or Missing Items

If an item is damaged or missing from an order, customers should contact our customer service team within 48 hours of delivery. We will work with the customer to resolve the issue as quickly as possible.

Returns

For information on our return policy, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about our Shipping Policy or shipping process, please contact our customer service team at info@pioneerfurniture.com.